CDK Global Outage: Support for Dealers

As the impact of the CDK Global outage continues to affect dealerships across the United States and Canada, we want you to know that our team at JM&A Group is prepared to help and support you where we can. Below we have put together a few resources – internal and external – to help you and your team as you navigate month-end and as we all look forward to a quick resolution.

People are the reason we love the automotive world so much. For our dealer partners, please continue to utilize the support from your JM&A representatives – they are ready to assist you with any questions or concerns. A unified force can withstand challenges together, so let’s continue to be there for our dealer friends and those who make up this wonderful industry.

Sales & Finance

As much as possible, we encourage you to be flexible. A few suggestions to consider:

1. Your sales process should continue to promote a positive and transparent customer experience, especially as most customers may be unaware of the outage before coming to the dealership.
2. Complete as much of the process using alternative tools, which many dealers have shared in the following ways:
   • Pencil deals using CRMs.
   • Manually load and build menus through your F&I Menu Platform.
   • JM&A Group F&I protection products can also be rated and contracted through our Dealer Source portal.
   • Use eContracting capabilities from your lending platform.
   • Access DMV forms through your state DMV website.
   • Use paper forms if needed.
3. Work with your partners to find solutions to complete transactions. Many OEMs and lenders are introducing flexibility into their processes and policies to help during this time.
4. Although you may not be able to complete the transaction during this time, involve F&I as early as possible. You should be active in endorsing and presenting to customers about available F&I products even if you cannot finish purchases.
5. Gather all information as normal when meeting with customers. Once CDK Global is back up and running, you will already have all the information needed to finalize the sales process.

While we hope you find these suggestions helpful, before implementing any of them, you should consult with your legal counsel to ensure your compliance with all applicable legal requirements.

Once CDK is available, here are some things to remember:

• Re-implement your normal dealership processes as soon as possible.
• Use eContracting when needed to support remote deliveries.
• Incorporate Virtual F&I processes to maximize offsite transactions.

External Tips from Outside Companies

• ASOTU
  Check out these resources for keeping your store running, which features resources from multiple entities like NADA and various strategies to help dealers.
• Car Dealership Guy
  CDG’s website features 25+ crowd-sourced tips (regularly updated) from automotive workers sharing what their dealerships are currently doing to keep processes running.

We hope this information is helpful and supports your operations in this transitional time. Here’s to a unified industry, working to support each other through all circumstances!